***Guarantee & Policies***
FairyTail Dragons reserves the right to refuse a sale to anyone, for any reason. Terms and conditions are subject to change as we deem necessary.
Live arrival is only guaranteed if delivered on the first attempt. If you won’t be home for delivery let us know in advance so we can ship to a FedEx Hold Center near you. In the rare event of a delivery mishap, resulting in a deceased animal, you must contact FairyTail Dragons within 30 minutes of the scanned delivery time stamp with written details and photos of the shipping box and animal(s) at opening. DO NOT Remove OR dispose of the deceased animal or the original packaging/materials until we have been contacted and have received all required information and given the ok to do so. FairyTail Dragons will not be held responsible for replacing your animal, or refunding any monies, if the above stipulations are not met.
FairyTail Dragons guarantees the health of your animal for 14 days from the time received. For this guarantee to be in effect you must have provided proper care for your animal as outlined in OUR care guide. A photo of your animals’ home may be requested if a health issue arises. Notify us immediately if you feel your animal is experiencing a health issue or you are concerned for any reason. This is vitally important for the recovery of the animal. More often than not a minor change in husbandry is all that’s required. DO NOT TAKE THE ADVICE OF OTHERS OR AN INTERNET SEARCH ENGINE. If you have followed ALL instructions and the animal is still not thriving, a replacement animal will be sent. If that is not possible a full or partial refund will be issued, depending on the situation, after the animal has been promptly returned. If you chose to co-habitat your new animal, any guarantee or return is VOID. We are not responsible for any animal purchased via a 3rd party. Our guarantees only apply to animals purchased directly from FairyTail Dragons.
We reserve the right to withhold parent photos. This is proprietary information and falls under Trade Secret. We will provide full genetic information for each animal retailed directly from us. Genetic information is not provided for wholesale animals since they are not sold as intended for breeding.
We do our best to take photos in different lights and situations to represent our animals in a fair way. We do not use any photo altering or enhancing methods. Any nip at time of ad will be notated and listed. FairyTail Dragons cannot guarantee final color, size, or look of your animal. Many factors determine an animal’s outcome; including but not limited to environment, lighting, heat, feeding, and stress.
We do our best to accurately sex young animals and have been doing so for many years. However, there is no guarantee on sex unless otherwise stated at time of sale.
It is our goal to provide the best customer service possible to each of our customers.
Contact information is provided at the time of sale. We are available to you should an emergency/concerns arise for the life of your animal. Please do not hesitate to contact us for any additional information or advice that you feel you may need to care for your FairyTail animal.
FairyTail Dragons accepts PayPal, VISA, Master Card, Discover, and American Express. Online orders are processed through PayPal invoice and are sent to purchasers’ email address. Animals are marked sold after payment has been received. No animals are shipped until payment has been received in full. We offer several short-term payment plan options for our animals.
*Payment Plan Options*
**Animals listed at $200-$500 require a minimum down payment of $50 with the balance due within 14 days.
**Animals listed at $500-$1,000 require a minimum down payment of 40% with the balance due within 14 days.
**Payment plans required on purchases greater than $1,000 are offered on a case by case basis.
Any down payment or subsequent payments made on payment plans are non-refundable. Failure to complete payment will result in a credit with FairyTail Dragons. Any sale over $500 will require a copy of purchasers’ state issued photo ID (Please edit out your ID number in the photo). This policy is in place to protect all parties against fraud.
Our primary concern is that our animals arrive to you safely, therefore, we ship via FedEx Priority Overnight Monday through Wednesday ONLY. This is due to the fact that on rare occasion delays can occur and we do not wish for any animal to be left alone over the weekend in a box. Animals are packed with cold or heat packs, when necessary, and in insulated boxes. If temperatures are below 30 degrees or over 90 degrees at any point of travel FairyTail Dragons will not ship until conditions improve. If there are major weather events, we reserve the right to refuse shipment until conditions improve.
ALL SALES ARE FINAL!! Any order canceled prior to ship/pick up will result in a credit towards a future purchase. At the discretion of FairyTail Dragons, if special circumstances arise and an exchange or a refund is offered after delivery has occurred original shipping charges will not be refunded. If returning an animal, the customer must make arrangements to do so within 24 hours and via the same means the animal was shipped to you. This is crucial to the health of the animal as shipping and being transferred can be stressful to the animal. If an exception is made returns will only be offered if the animal(s) has been quarantined properly upon delivery.